CUSTOMER CARE AI

Your customer support active 24/7.

The agent handles requests, answers frequently asked questions, opens tickets and escalates to a human operator only when necessary. Your team focuses on the interactions that truly matter.

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THE CONTEXT

AI handles the volume.
Your team handles the relationship.

📞
Repetitive requests
70% of support requests cover the same questions. The agent handles them automatically, freeing the team for situations that require judgement.
🕐
Out of hours
Customers don't wait for office hours. The agent responds instantly at any time, on any channel.
📈
Volume spikes
Promotions, launches, seasonality: request spikes don't scale with headcount. The agent absorbs any volume without slowdowns.
Customer Care AI illustration: automated 24/7 customer support, 85% of tickets resolved automatically, escalation to human operator only when truly needed
HOW IT WORKS

Intelligent escalation:
the AI knows when to step aside.

AI Evolution's Customer Care AI doesn't replace the human team — it empowers it. The agent handles standard requests autonomously: product questions, order status, return policies, opening hours, availability. The human team steps in only for situations that require judgement, empathy or specialist expertise.

The escalation system is intelligent: the agent recognizes the emotional tone of the conversation (sentiment analysis), identifies requests outside its scope and transfers the conversation to the human operator with all context already prepared. No repetition for the customer, no loss of information.

Integration is native with the most widely used channels: WhatsApp Business, email, web widget, Telegram. The customer writes wherever they prefer, the agent responds with the same style and tone as the brand. A single management platform for all channels.

According to the Salesforce Customer Expectations Report 2024, 69% of customers prefer to resolve simple questions independently without contacting an operator. An AI agent available 24/7 meets this expectation while reducing the team's workload by approximately 60%.

69%
of customers prefer to resolve simple questions without an operator
Source: Salesforce 2024
< 10s
guaranteed average response time in the Pro plan
Contractual SLA
60%
reduction in volume handled manually by the team
AI Evolution deployment average
THE PLANS

Two service tiers.
One goal: satisfied customers.

C
Support Standard
For teams up to 10 operators
C
Support Pro
For organisations with high volume
MOST COMPLETE
Channels
Supported channels 1 (WhatsApp or web) 3 (WhatsApp + email + web)
Web widget ✓ ✓
WhatsApp Business ✓ ✓
Email — ✓
Telegram — ✓
Features
Configured FAQs up to 100 Unlimited (knowledge base)
Ticket management Basic Advanced + integrated CRM
Escalation to operator ✓ ✓
Sentiment analysis — ✓
Response SLA — Within 10 seconds
Reporting
Reports Weekly Daily + real-time alerts
Dashboard Basic Advanced
Privacy & Infrastructure
Data on European server (Italy) ✓ ✓
Dedicated VM per client ✓ ✓
GDPR compliance ✓ ✓
Daily backups (30 days) ✓ ✓
Pricing
One-time setup €1,200 €2,000
Monthly fee €249/month €449/month
Minimum term 12 months 12 months
Guarantee 30-day monthly fee refund 30-day monthly fee refund
Start with Standard → Choose Support Pro →

30-day guarantee: if within 30 days of activation the service does not meet the agreed expectations, we fully refund the first month's fee. The setup fee is non-refundable after configuration has begun.

Want to see the agent handle
a real request?

Live demo of 30 minutes: we simulate typical requests from your sector and show how the agent responds, escalates and manages the ticket.

Book the demo

Free  ·  30 minutes  ·  No commitment

THE PROCESS

From configuration
to go-live in 48 hours.

🗂️
01
FAQ configuration
We define together the most frequent questions, optimal answers and the agent's operational scope.
🔌
02
Channel integration
We activate WhatsApp Business, web widget, email or Telegram. The agent joins the channels you already use.
🎭
03
Tone & brand voice
We configure the response tone, agent name and communication style aligned with your brand.
✅
04
Test & validation
We simulate real scenarios together with your team before go-live. Zero surprises in production.
🚀
05
Go-live & optimisation
The agent goes live. The dashboard shows conversations, escalations and improvement areas in real time.
TARGET MARKET

Ideal for those who receive
high volumes of requests.

Customer Care AI works wherever there are repetitive requests to handle quickly and consistently. The agent absorbs the volume, the team focuses on the relationship.

🛒
E-commerce & Retail
Order status, returns, product availability, shipping.
Target:
End customers, customer care teams, store managers.
🏥
Healthcare & Personal services
Bookings, information, documentation.
Target:
Patients, administrative staff, front-office operators.
🏢
B2B Services & SaaS
Technical support, onboarding, billing, licences.
Target:
Business clients, CS teams, account managers.
🏨
Hospitality & Travel
Bookings, availability, additional services, complaints.
Target:
Guests, receptionists, tour operators.

Your sector isn't listed? Let's talk — the agent can be configured for any domain.

THE VALUE

Less load on the team,
more satisfaction for customers.

60%
of requests handled automatically without an operator
24/7
guaranteed availability across all active channels
48h
from brief to live in production

Results vary based on volume and complexity of requests. Data refers to standard deployments on the Support Pro plan.

GLOSSARY

Key terms
in Customer Care AI.

Intelligent escalation
The process by which the agent automatically transfers a conversation to the human operator when the request exceeds its operational scope. The transfer includes the entire conversation context: the operator does not need to ask the customer to repeat anything.
Sentiment analysis
Automatic analysis of the emotional tone of conversations. The agent detects signals of frustration, urgency or dissatisfaction and uses them to prioritise escalation or adapt the response tone.
Support knowledge base
Structured archive of questions, answers, procedures and policies that the agent uses to respond. In the Pro plan it is unlimited and updates automatically with newly uploaded content.
Channel
The communication surface where the agent is active (WhatsApp, email, web widget, Telegram). Each channel requires a specific configuration but shares the same knowledge base and operational rules.
Ticket
A structured record of a support request. The agent automatically opens a ticket for each new conversation, updates it during the interaction and closes it upon resolution. Tickets are visible in the dashboard and, in the Pro plan, synchronized with the CRM.
SLA — Service Level Agreement
Contractual agreement that defines the maximum guaranteed response time. In the Support Pro plan: response within 10 seconds of message receipt, on all active channels, 24 hours a day.
FREQUENTLY ASKED QUESTIONS

Have questions about Customer Care AI?

How it works

The agent handles standard requests and recognizes complex or high-emotional-impact ones. In these cases, it immediately transfers to the human operator with all context ready. The customer doesn't need to repeat anything.

Yes. The agent is configured with a name, a communication tone and a response style aligned with your brand. It can feel like a team member, not a generic bot.

Yes. The agent handles conversations in the customer's language automatically. Supported languages depend on the configuration: for international markets, multi-language configuration is available.

Integration & security

In the Support Pro plan, the CRM is natively integrated (HubSpot, Salesforce, Zendesk). Every conversation creates a contact or updates a ticket directly in the CRM with no manual operations.

Yes. All conversations are hosted on European servers (Italy), in a VM dedicated to the client. No data is shared with other systems or used to train public models. Documented GDPR processing.

Yes. The agent can be paused or deactivated from the dashboard at any time. In the event of extraordinary situations (crises, urgent communications), all conversations can be redirected to operators with a single click.

Ready to transform
your customer care?

Start with a free demo: we simulate typical requests from your sector and show the agent in action in real time.

Book the free demo →

Free · 30 minutes · No commitment