AI KNOWLEDGE BASE

All company knowledge.
Always available, always accurate.

An agent that indexes documents, websites, manuals and catalogs — and answers any question with the precision of someone who has read everything. 24/7, in all languages, on all channels.

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THE CONTEXT

Company knowledge exists.
The problem is finding it when needed.

Every company accumulates years of know-how in PDFs, emails, presentations, manuals and web pages. The problem is not quantity — it's accessibility. When a client asks, when a sales rep needs a specification, when a new employee needs to learn: the answer is there, but no one knows where to find it quickly.

📂
Dispersed knowledge
Years of documents scattered across folders, emails and drives. Every search takes time, and often the answer still can't be found.
🔄
Inconsistent answers
Different people answer the same question differently. The client receives conflicting answers — and loses trust in the brand.
👤
Knowledge at risk
Knowledge lives in the heads of experts. When they go on vacation or leave the company, that knowledge disappears with them.
THE SOLUTION

Not a search engine.
A collaborator who has read everything.

Knowledge Base AI is a system that indexes all of your company's documentation — in any format — and makes it queryable in natural language. It doesn't search for keywords: it understands the question, retrieves relevant content from all sources and builds a precise, contextualized answer.

The difference from a traditional search engine: it doesn't return a list of documents to read. It gives the answer — citing sources, flagging any contradictions between documents, adapting the register to the context: customer assistant, internal consultant, public sales assistant.

The system also builds an automatic AI wiki: a conceptual map of indexed knowledge, with linked articles and an interactive navigable graph. Knowledge becomes structure, not just text to search.

Every piece of information always has a single source of truth — the uploaded document. When the document changes, all answers derived from it automatically change as well.

24/7
answer availability — without exceptions
0
inconsistent answers — always from the same source of truth
+15
languages supported — responds in the user's language
SUPPORTED FORMATS

Bring everything you have.
The system understands it.

No need to convert, normalize or reorganize existing documents. The KB accepts files in the format you already have — and indexes them intelligently, adapting the strategy to the type of content.

📄
Office documents
PDF, Word, PowerPoint, Excel, RTF. Each format is handled with the optimal strategy: PDFs respect section structure, slides are atomic units, Excel sheets are indexed row by row.
🌐
Websites and e-commerce
The crawler automatically indexes site pages and the online catalog. When content changes, the KB updates — without manual intervention.
🖼️
Images, diagrams and schematics
Technical drawings, product schematics, process diagrams. The system extracts visual content and makes it queryable alongside text documentation.
📄 PDF 📝 Word / DOCX 📊 Excel / XLSX 🎯 PowerPoint / PPTX 🌐 Websites 🛒 E-commerce 🖼️ Images 📐 Technical schematics 📈 Diagrams 📋 HTML / RTF
THE PROCESS

From document to answer,
automatically.

📤
01
Upload and indexing
You upload documents from the dashboard. The system analyzes the structure, intelligently divides the content and generates semantic embeddings. The process happens in the background — you can keep working while indexing is in progress.
🗺️
02
AI wiki construction
After indexing, the system automatically builds a conceptual wiki: identifies entities and relationships between concepts, generates linked articles and a navigable graph. Knowledge is no longer a flat list of documents — it's a structure with meaning.
💬
03
Answering questions
The user asks a question in natural language. The system retrieves relevant content with semantic and keyword search, detects any contradictions between different sources and generates a precise answer — in the user's language, with source citation.
✏️
04
Continuous enrichment
Enabled users can inject knowledge directly from chat — without leaving the interface. The tacit know-how of experts is captured at the moment it emerges and permanently added to the Knowledge Base.
🔄
05
Automatic update
Configured websites are automatically rescanned at the set frequency. When a document is updated, just upload the new version. The KB — and all answers derived from it — updates accordingly.
FEATURES

A KB that grows with you
and adapts to every context.

🔒
Granular access control
Each document can be accessible to all, to specific groups (sales, technical, management) or only to the public Sales Assistant. The same KB, different views for different users — without duplicating documents.
⚠️
Contradiction detection
The system automatically compares content from different documents. If two sources contradict each other on the same information, it flags it — before the wrong answer reaches the client or the sales rep.
✏️
Inline injection from chat
An expert answers in chat a question the system doesn't handle well? One click and that answer permanently enters the KB. Tacit knowledge is captured in the natural flow of work.
🛒
Public Sales Assistant
A configurable widget for the website or e-commerce: answers visitors using the KB, suggests products and when the visitor is ready to buy redirects them to the right page with one click.
🌍
Multilingual
The KB indexes documents in all languages in which they are written, supports translation to any language and responds in the user's language. One catalog, many markets — without duplicate versions to maintain.
⚙️
Configurable parameters
AI model, search depth, response tone, enabled languages — all configurable from the dashboard without technical intervention. Each client has their optimal configuration, modifiable in real time.
AI WIKI

Your knowledge becomes
navigable structure.

The most advanced feature of Knowledge Base AI is the automatic generation of a conceptual wiki from indexed documents. It's not an index — it's a knowledge network: AI-generated articles, linked to each other, navigable on an interactive graph.

📖
Automatic articles
For each relevant concept in the documents, the system generates a synthetic article: definition, context, relationships with other concepts, reference sources. The wiki updates when new documents arrive.
🕸️
Interactive graph
Concepts are visually connected. You can navigate the knowledge map to explore relationships, identify gaps and understand how information connects — even without asking a specific question.
✍️
Assisted editing
Enabled users can modify, integrate or correct wiki articles with AI support. Manual edits are respected in subsequent recompiles — human knowledge always takes precedence.
THE AI EVOLUTION ECOSYSTEM

The Knowledge Base feeds
all company communication.

The KB is not an isolated module. It's the source of truth that feeds all other agents — guaranteeing consistency and quality wherever the brand communicates.

💬
KB → Outreach AI
Messages to prospects are generated using the KB as context: products, value proposition, relevant case studies. Each message reflects the company's real knowledge — not generic text.
📱
KB → Social Agent
Tone of voice, key messages and products are read from the KB before every generated social content. Consistency guaranteed across all channels — without manually written guidelines.
🛒
KB → Sales Assistant
The public widget responds to site visitors using the KB as the only source. Answers on products, prices, availability and procedures are always up-to-date — because they derive directly from uploaded documents.
👥
KB → Customer Care
The customer care agent responds to clients using the company KB. When a policy or product changes, just update the document — the customer care automatically updates its behavior.
TARGET MARKET

For those with knowledge to leverage
that they can't make accessible.

🏭
Manufacturers with complex catalogs
Hundreds of products, technical specifications, variants, compatibility. Impossible to manage manually for the sales team.
Why it works
The sales rep finds the right technical spec in seconds. The Sales Assistant explains it directly on the site to visitors.
🎓
Companies with vertical know-how
Professional firms, consultants, companies with proprietary processes where knowledge is the main resource.
Why it works
Expert knowledge is preserved, structured and made accessible to the entire team — even when the expert is unavailable.
🛒
E-commerce and retail
Product sheets, FAQs, buying guides, return policies — content to keep always updated across all channels.
Why it works
The crawler updates the KB automatically when the catalog changes. Customer answers always reflect the current catalog.
🌍
Brands with international markets
Documentation in multiple languages, clients asking questions in different languages, materials to manage for each market.
Why it works
The KB supports translation to any language and responds in the user's language. One system for all markets.
FREQUENTLY ASKED QUESTIONS

Questions about Knowledge Base AI?

How it works

Indexing happens in the background and depends on volume. A 50-page PDF takes a few minutes. A site with hundreds of pages may require a few hours for the first complete scan. Subsequently, only modified content is reprocessed.

Just upload the updated version. The system removes the old content, reindexes the new one and updates the AI wiki incrementally. Websites are automatically rescanned at the set frequency — no manual intervention.

Yes. The system automatically detects the language of the question and responds accordingly. Documents in foreign languages can be translated to any other language directly from the dashboard. Enabled languages can be configured per namespace.

Yes. The Sales Assistant is a JavaScript widget integrable into any site with one line of code. For deeper integrations (mobile app, CRM, internal platforms), the KB exposes APIs and supports the MCP protocol for integration with AI agents.

Security & access

Yes. Access control is granular: each document can only be visible to specific user groups. The public Sales Assistant sees exclusively content enabled for public visibility. Confidential documents are never reachable from outside.

Yes. Each client has an isolated database on dedicated infrastructure. Documents are never shared between different clients, never used to train public models and never leave the contractually agreed perimeter.

Users are configured with specific roles: some can only consult, others can upload documents, others can inject knowledge inline from chat. Permissions are managed from the admin dashboard without technical intervention.

It's the recommended setup. The KB is the source of truth that feeds all other agents: Outreach messages are more relevant, social content is more brand-consistent, the Sales Assistant responds with precision. The more modules active, the greater the overall advantage.

SUPERVISION & CONTROL

You always maintain
the final control.

Every agent action is configurable: autonomous execution, human approval before proceeding, or suggestion only. The complete audit trail records every decision — viewable in real time. When your judgment is needed, the system stops and asks you. Learn how supervision works →

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Complete audit trail
Every action logged and viewable in real time. No black box.
🎛️
Configurable autonomy
Autonomous, review or suggestion — for each step, different mix in the same campaign.
🚨
Automatic escalation
Anomaly or uncertain output? The system stops and notifies. Doesn't proceed alone.

Ready to make your knowledge
accessible to everyone, always?

Request a pilot →

Reply within 24 hours. No commitment.